Enabling Your Customer Engagement Success

 From helping you to identify, understand and implement the efficiencies that the Power Platform can deliver, right through to supporting ISVs to develop and commercialise their own PowerApps, Vepro are here to help.

Microsoft Power Platform Explained

The Microsoft Power Platform consists of four components, Power Apps, Power Automate (formerly known as Flow), Power BI and Power Virtual Agents. The stated mission of the Power Platform is to drive business transformation, using a set of intuitive tools, that are either no-code or low-code.

Power Apps

You can think of the Dynamics 365 applications that Microsoft supplies (Sales, Marketing, Service, Finance, Operations, Commerce, HR) as 1st Party Power Apps that all use the same underlying data platform, the Common Data Service.  
Power Apps then enables you to create your own Apps that also use the Common Data Service to store and secure data, which means they can also share your core business data from your 1st Party Dynamics 365 applications, without the need for integration.  
In addition, you can add pre-built 3rd Party Power Apps from the Microsoft AppSource, which will also seamlessly integrate with your existing data that is stored in the Common Data Service.
Microsoft describes Power Apps as a high-productivity development platform for business apps, made up of four major components:

Canvas apps are apps you can build for web, mobile, and tablet. You start with the visual interface and define how do you want your users to interact with your data, whether from the Common Data Service or over 200 other data sources for which there are out of the box connectors.  
Uses can range from a simple holiday approval app, to an event check-in app, that your event staff can use to scan name badges to track event attendance, right through to creating a completely new interface for your 1st Party Dynamics 365 applications.
Model-driven apps enable you to build your own app, with a consistent interface, as used in Microsoft's own 1st Party Apps. You start with your data model, by deciding which core data and processes you want to use from the Common Data Service, and what do you want to add. Maybe you just want to combine data and processes from several of your 1st Party Apps, or you could create a completely new application.
Portals provide a way to create external-facing websites that allow users outside your organization to sign-in, create and view data in the Common Data Service. They are effectively a web CMS (Content Management System) built on the Common Data Service.
Common Data Service is the data platform that comes with Power Apps and allows you to store and model business data. It's the data platform on which Dynamics 365 applications (1st Party Apps) are already built, so if you’re a Dynamics customer, your data is already in the Common Data Service.


Power Automate

Until recently Power Automate was known as Microsoft Flow. It enables you to automate business processes across your organization and lets you securely connect to on-premises data and cloud based services. 
In simple terms, for example, when a new record, email, tweet etc. is created, wherever it is created, we can use Power Automate to trigger another action, create a new record, respond, set an alert, or sync some data. We can also add conditions, so we can ensure we only execute (Power Automate) when certain conditions are met.
Existing functionality from the Dynamics 365 world has been repackaged as Power Automate functionality, and lots more functionality has been added on top. So traditional Business Process Flows and Workflows, familiar to Dynamics 365 users, are now Power Automate Flows.
Key features include:
Multi-step Power Automate Flows to automate repetitive tasks. For example, create a Flow to capture tweets and automatically add them as leads or cases in Dynamics 365.
Create approval requests using automated approval workflows to quickly respond to and process requests, from time off and travel plans to documents and sales opportunities.
Securely connect to on-premises data and cloud based services, so you can fully exploit the data you already have. You can also prevent sensitive data from leaving your company using built-in or customized data loss prevention policies.
RPA (Robotic Process Automation) enables users to record and playback human-drive interaction, similar to recording a macro in Microsoft Excel. (Also referred to as UI Flows).


Power BI

Power BI is all about creating a data driven organisation and making business intelligence accessible to all. It makes it easy to connect disparate data sets and transform and clean the data, to create a data model from which charts and data insights can be created and shared, including resurfacing data within your PowerApps. 


Power Virtual Agents

Power Virtual Agents enables you to create intelligent chatbots to engage with your customers and employees. This can provide a first wave of customer support / triage for common issues so that staff can focus on complex requests and high-value interactions.


Using a guided, no-code graphical interface, powerful chatbots can be created without the need for developers. These virtual agents can be empowered to take actions, by building custom workflows using Power Automate, or creating complex scenarios with Microsoft Bot Framework. 


Power Virtual Agents can be integrated with the products and services you use every day using hundreds of prebuilt connectors.

You can then monitor and improve chatbot performance using AI- and data-driven insights available in an easy-to-read dashboard.


How We Can Help

Many Organisations we talk to have significant investment in traditional Dynamics 365 environments and Business applications and are understandably cautious about how to navigate the tectonic shifts that are taking place in the Microsoft world of cloud based application software.


At Vepro we have a wide range of experience right across all aspects of the Microsoft Power Platform. From helping organisations to identify, understand and implement the efficiencies that the Power Platform can deliver, right through to supporting ISVs to develop and commercialise their own PowerApps, we are here to help, just contact us via the form below.